Failure Is the Metric

Support and Monitoring

We consider it a failure if a client has to contact us. That standard shapes every part of the Anvil! architecture and every part of how our support and monitoring services work. Problems get caught and resolved before they reach you. Uptime is the result of that standard, not the goal itself.

No single component of the Anvil! platform matters more than the support and monitoring behind it. Architecture reduces failure. Support and monitoring catch what architecture alone cannot.

Support Options

Community

There is an extensive Wiki knowledge base that will answer many of your questions and guide you through the process of building your own High Availability platform. Click here to learn more.

Free 3 Month Trial – Support and Alert Monitoring

Building your own high availability cluster? We’ve got you covered! Contact us to receive a free 3 month trial of our support and alert monitoring services.

Support and Alert Monitoring Subscription

Clients with an annual subscription will receive 24×7 comprehensive support and monitoring for any interrupt situation regardless of cause until the issue is resolved.

No Contract Support

For clients who need support on an as needed basis, we offer no contract support for a low hourly rate. Simply choose the number of support hours that you require.

Monitoring and Alerts

Alteeve’s monitoring service covers key layers of the technology stack – over a hundred system life points. The platform has two independent system monitors – one on each compute node – making the monitoring itself redundant. Monitoring anticipates key system, KVM cluster, environmental (e.g. power spikes) or other resource issues. Alerts are immediately sent to both the System Administrator and to the Alteeve Support Team when critical thresholds are exceeded. The Alteeve team will connect into the cluster to quickly determine the cause and follow the issue through to resolution. The life point data collected and reported by the monitoring service includes:

Compute Node

  • Multiple thermal sensors (indicators of failed HVAC systems)
  • Internal cooling systems
  • Power rail voltage
  • Power draw
  • Component fault monitoring

Replicated Node Storage

  • Individual drives (including read errors)
  • Member drive environment (indicator of unusual heating pattern)
  • Controller, cache and battery/flash

Cluster Stack and Resources

  • Unexpected migrations and server recovery events
  • Replication storage events
  • Unexpected cluster membership changes

Networking

  • Individual links
  • Link speed or duplex changes
  • Switches

Power

  • Line distortion
  • Over/under voltage events
  • Full power failure
  • Battery end of life

Training Services

All of our solutions are designed to be easily deployed and simple to use. As part of every Anvil! deployment, we provide you with training to enhance and simplify the management of the platform. For those who would like more in-depth training, we offer one-on-one or group instructor-led training (either at our facilities or on-site in USA/Canada) on our Anvil! Intelligent Availability® platform. Our trainers help you to quickly gain the skills and knowledge needed to manage the platform.

Contact Us


General Information

aninfo@alteeve.com

1-647-689-2823

184 Front Street East Suite 801 Toronto, Ontario M5A 4N3 Canada

Support

For general inquiries, live phone support is available Monday to Friday, 8-6pm ET

ansupport@alteeve.com

1-647-689-2823 x1